Answered By: Iris Carroll Last Updated: Jun 29, 2016 Views: 18
Usually Macs connect without a problem. In some cases, however, they will need to update their OSX to version 10.10.5 or later.
This is usually the fix. Note that a simple click on ‘Update’ won’t do the trick. They actually have to google search it. For example, for the current version of the OSX you would type "download OS X Yosemite"